BestDoc’s suite of modular, omnichannel patient engagement products helps provide a seamless user experience for patients, doctors and hospital staff. With their end-to-end patient relationship management (PRM) products, they have touched the lives of more than 3 million patients, serving more than 200 hospitals across India and the Middle East.

The startup’s PRM solutions touch every aspect of the patient journey, right from scheduling to discharge and beyond. Its range of OP & IP operations solutions is being successfully used in large as well as small/medium hospitals, offering patients and healthcare providers a truly digital experience.

BestDoc believes that patient-centricity is the glue that reinforces hospital operations, pr ofitability, and even patient outcomes. The operational efficiencies and intelligent insights provided by its digital suite help care providers achieve a superlative patient experience, along with tangible business gains. The company is on a mission to enliven the delivery of care and patient experience by leveraging the potential of digitisation and fostering meaningful partnerships.

How it all Began

Afsal Salu, Co - Founder & CEO

Founded by Afsal Salu, Fayaz Bin Abdu and Soudabi Neduvanchery in 2016, BestDoc started off as a marketplace for doctor appointments in Tier-2 and smaller towns. Later, it embraced a B2B model, realising the potential of digital adoption in the healthcare system.

Since 2018, it has partnered with 120 healthcare providers in the country, including Apollo Hospitals, Bengaluru, Dr LH Hiranandani Hospital, Mumbai, Baby Memorial Hospital, Kozhikode, Aster Group and KIMS Global Group. BestDoc enables hospitals to concentrate on what they do best: providing the best medical care possible. To drive patient-centric care delivery across the entire healthcare ecosystem through digitalisation and automation.

BestDoc, the health-tech SaaS (Software as a Service) startup, has raised $2.1 million from US-based Accel and Bengaluru-based Arkam Ventures in their Pre-Series A round. The firm's existing investor, Bengaluru's SEA Fund, also participated in the round. BestDoc, supported by Kerala Startup Mission (KSUM), is  an Intelligent Patient Relationship Management (PRM) system for hospitals and other healthcare providers in India.

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Future Plans

The company has built a slew of products, which help hospitals save staffing costs and improve operational efficiency while keeping a patient-centric approach to care delivery. In the Covid-19 scenario, BestDoc has scaled up its telemedicine and contactless solutions across several states as healthcare digitisation gathers pace.

BestDoc has raised $2.5 million so far, including a seed round from angel investors, plans to use the funds to expand across India and develop products for improving the in-patient admission and hospitalisation experience.